Reels status and troubleshooting

The article’s Reels controls show creation status and, when available, a reference to the resulting video. Treat status as operational information rather than editorial approval.

When creation does not complete

1. Confirm that the article is published and still accessible.
2. Check that required content and media are present.
3. Review the visible activity or error information.
4. Avoid repeated retries while a job is still processing.
5. Retry or reset only after recording what happened.

If a job appears stuck, note the article URL, approximate start time, selected language, selected voice and intended destinations. Do not send passwords, API keys or private integration details in ordinary support messages.

Separate source and delivery problems

A source issue concerns the article, media or settings in WordPress. A creation issue occurs while the video is being produced. A distribution issue occurs after a video exists but cannot reach a configured destination. Identifying the stage makes support faster and prevents unnecessary changes to a correct article.